Jazeera Customer Service
“Hello! Hello! Do you speak English?”
“Yes, my dear, I do! How can I help you?”
“I am trying to book a flight to Larnaca!”
“What date?”
“I’m flexible. I am trying to book for April 16 to April 23, but when I try to book, they tell me that no flights are available for that day! I have tried every day in April and May! How can there be no flights?”
“One moment, my dear.” (sound of typing and clicks and humm of distant voices)
“The first flight will be in July!”
“Oh no! It shows that Larnaca is a destination NOW!”
“No, my dear, the first flight will be in July. July 4th!”
“No, no, I don’t want July, thank you. How about flights to Salalah? I get the same message!”
“Yes! Yes, my dear, we have flights to Salalah! I can book it for you now! What dates?”
“Do I have to connect through Bahrain?”
“No, no, flights direct from Kuwait.” (sounds of typing, clicking, voices humming . . .)
“How about those same dates – April 16 – April 23?”
“The first flight will be in June!”
(Me, laughing) “It’s a little HOT in Salalah in June! I was hoping for something in April!”
“No, no, my dear, the first flight will be in June!”
“Thank you!” (I hang up laughing. I may not like the news he gives me, but his undisturbable good humor gives me a huge grin.)
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Dear huh?
Why do you go with Jazeera! go via QR,EK or even KLM (they go to muscat)
They have a promotion ‘NOW’ but the flights are in June ? what a rip off! btw Don’t you find it funny how people here call you “dear” ?
Hmmm. You know, I forgot about KLM flying to Muskat. Hmm. I might have to check that out. Thanks, Purg.
Mathai – Even after all these years, it catches me by surprise, and undermines all my attempts at being professional and businesslike. It makes me grin. Who can be all professional when they are grinning like a lunatic?
Does it really get hot in Salalah in June?
Too hot for me! and humid, too. I love January / February in Oman. Getting into March it starts getting too hot for me.
*howling* I love Jazeera. Totally pleasant and helpful, even when clearly in an alternate reality 😀
I learned about the joys of Jazeera from YOU, little diamond! It was a very pleasant experience, even if it wasn’t the answers I wanted. You know me – “IT SAYS you are going to LARNACA! IT SAYS you are going to Salalah!” I would rather know the truth so I can stop batting my head against those walls!