KLM Customer Service – I’m Impressed
There are days when my phone doesn’t ring at all. I’m not a big phone person, sometimes my friends are out of town, there can be a hundred reasons my phone doesn’t ring including the fact that not a lot of people have my phone number.
So when my phone rang this afternoon, I was surprised, but a few people know I am back in town and I wondered who it could be.
KLM said the little phone screen. KLM calling me? Did I lose something and I don’t even know it?
“This is Mr. SoAndSo with KLM Customer Service, we are calling to ask how was your flight?”
He also asked if I had any criticisms or suggestions. . . Soliciting customer feedback . . . amazing.
Actually, the KLM part of the flight was magnificent. I got on the plane and slept almost all the way to Qatar, I was so exhausted. I don’t even remember anything, but I was really really really glad no one woke me to ask if I wanted a meal or anything. For me, that is a really good flight.
I am still so blown away that they called and asked.