Here There and Everywhere

Expat wanderer

Cox Customer Service

On my recent Cox bill, in tiny print, I found the following:

Attention: Beginning (date) the price for the Cox Service Assurance Plan will increase to $5.95 per month plus franchise fees and taxes. The Cos Service Assurance Plan offers you protection for some of the inside wiring connection of you Cox services including Cox TV, Cox Advanced TV, Cox High Speed Internet, Cox Home Networking and Cox Digital Telephone. For more details on how the Service Assurance Plan protects your Cox services please call a Cox Customer Care Representative at (phone number).

My question . . . When you subscribe to a service, and pay a monthly rental on the equipment they provide to provide their service, doesn’t that SERVICE cover fixing things that go wrong with their equipment??? I should have to pay $5.95 a month MORE to ‘assure’ SERVICE???

September 27, 2010 - Posted by | Cultural, Customer Service, Financial Issues, Florida, Pensacola

3 Comments »

  1. Yeah, I understand where you’re coming from. I used to work for Comcast and it’s the same kind of deal there except its $2.99 per month noted specifically for wiring. When I worked for them I couldn’t understand that Comcast charged for that. The day after leaving the company I dropped the service.

    Comment by Brian Bigelow | September 27, 2010 | Reply

  2. Like Brian said, that “service” is for your inside wiring. Cox cable service only provides the service to the connection point (e.g., meters) outside your house – as does the telephone, electric company, water utility, etc.

    You are right, however, with regard to the equipment leased (e.g., cable modem, digital receiver, etc.) – service for them should be included in the equipment charges.

    But, take my house for example. I have one bedroom where the cable doesn’t work but works fine in all the other rooms in the house. That’s definitely an inside the house wiring problem and not one Cox would normally be responsible for – that’s where there service fills the gap.

    I’m sure from all your move-in wiring problems you can certainly relate to that!

    Comment by Ken | September 27, 2010 | Reply

  3. Thank you, Brian, thank you, Ken. Now I understand a little better.

    Comment by intlxpatr | September 27, 2010 | Reply


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