Here There and Everywhere

Expat wanderer

“To Serve You More Efficiently”

This is a photo we saw yesterday in the drive-through window at McDonalds. I will add that AdventureMan hates any kind of drive-through because he thinks there is a greater chance of not really getting what you ordered, but I love the convenience, and I was only ordering one simple thing:

Excuse me? If you have four ladies coming back from a shopping trip (say like) and each wants to pay her own order, you can’t do that? To serve us more efficiently, we can only make two orders per car? If I were a fast-food chain which relied on my customer’s good will, I would serve them, period.

Whenever a bank or a store or a fast-food joint start a sentence with “to serve you more efficiently” start looking for CUTS in service – shorter hours, fewer free services, fewer employees, fewer amenities.

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October 31, 2010 - Posted by | Bureaucracy, Cross Cultural, Customer Service, ExPat Life, Florida, Food, Living Conditions, Pensacola, Shopping

9 Comments »

  1. The flip side of the coin – I’ve been the single person with a single order stuck behind someone who’s making a run for the entire office and wants to order for 10 people, separate checks, all paying with $20’s. In a world of extremes you can’t maintain customer goodwill with both.

    In your example, could you not place one order for the four of you and then settle the bill after you left the queue?

    But, how do they count an “order”? One #x? ,one “combo”, or one “check”? Most families have more than two people in them – having to go inside to order you two adult and two kid meals would, I’m sure, drive away business.

    How did they come up with 2? I mean, even compact cars hold 4 people and it is a drive through for cars – one would think they’d have chosen a number that accommodates what would be normally expected (which would also cover your example).

    Comment by Ken | October 31, 2010 | Reply

  2. Point taken, Ken. On the other hand, business is business. If it’s an office, a large order, don’t you call it in? (Oh, how I wish the USA had Kuwait’s home delivery from all the restaurants) And isn’t it their business to have change for all those $20’s, (but LOL at the cashiers who have to make change.) BTW, AdventureMan has been shortchanged so many times by the local Starbucks that he makes it a point to count his change before he pulls away.

    Comment by intlxpatr | October 31, 2010 | Reply

  3. Here’s the deal with Starbucks. get one of their cards, register it and keep reloading it. You don’t deal with change and you get credit for free drinks. I’m with Ken–it’s very irritating to be behind the car that wants several separate orders. It makes me crazy! If everyone wants to pay separately they should go inside or just make one order and decide later who owes what.

    Comment by momcat | October 31, 2010 | Reply

  4. LOL, OK! I also hate to be the person inside when someone is buying like two carry-out trays of drinks, trying to balance all the cash and all the change and all the drinks, and I have to wait for what seems like a couple hours to get it all finished . . .

    Comment by intlxpatr | November 1, 2010 | Reply

  5. I hear you! Seems like I always get in the line at Subway when someone is buying off a list for the whole office–with custom sandwiches for everyone!

    Comment by momcat | November 1, 2010 | Reply

  6. Intlxpatr :

    The correct sign should read ” To Serve You More Efficiently Please Eat at Another Restaurant”

    AdventureMan has a point , the Barista At your local Starbucks may have been working or still work as waitresses at Bars ,and they are used to jibbing their clients

    Comment by daggero | November 4, 2010 | Reply

  7. LOL, Daggero, no kidding? They cheat on purpose? I had a college roommate who put herself through university on her tips working in a bar; I don’t think she cheated, but she made great money. She worked terrible hours, wore short skirts, flirted with the guys and kept the beer coming. They tipped her well. 🙂 Of course, the disadvantage of cheating a customer at Starbucks is that the customer is not disabled by alcohol consumption.

    Comment by intlxpatr | November 4, 2010 | Reply

  8. What… Two orders per person?
    🙂

    Comment by Bu Yousef | November 7, 2010 | Reply

    • Imagine a car full of teenagers, or young people, each wanting to order and pay for his/her own food . . .

      Comment by intlxpatr | November 8, 2010 | Reply


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