Here There and Everywhere

Expat wanderer

Customer Service at Jasmine Fusion

We have eaten once before at Jasmine Fusion in Pensacola (9 Mile Road,) and while the food was great, the welcome was haphazard and the restrooms were messy. Our impressions were not that good, but when friends we were going out with suggested eating there, we agreed, as it was close to the theatre we were going to afterwards.

What a difference.

The place looked a lot cleaner, and the welcome was warm. We were seated immediately, in a nice location, and our waitress was superb. Here was the deal-sealer – AdventureMan has a sore throat, and ordered hot green tea. When the tea was delivered to the table, the waitress had added a small pitcher of honey on the side, to be added to the tea, to help his sore throat. A small thing, but it blew us away for attention to detail.

The food was delicious – Summer Rolls with two sauces, Chicken Sate’, Larb, Grilled Chicken, Phad Thai and Panang Curry. Everything cooked to perfection, or, in the case of the Summer Rolls, not cooked, but still perfection. 🙂 Great conversation, really good food, and a very thoughtful waitress – we can’t wait to go back. 🙂

August 16, 2011 - Posted by | Customer Service, Eating Out, Food, Living Conditions, Pensacola


  1. I’m always amazed at how so many restaurants still get their customer service wrong — when it just takes little gestures like that to really make a customer feel welcome and ensure that they’ll come back! 🙂

    Comment by PlumPetals | August 16, 2011 | Reply

  2. Exactly right, Plum Petals. We always commend the Marriott hotels and restaurants for the way they train their employees and encourage smiling, client-pleasing service. It costs NOTHING! It pays such huge dividends! It’s just good business.

    Comment by intlxpatr | August 17, 2011 | Reply

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