Here There and Everywhere

Expat wanderer

The Customer from Hell at Target

Me. Today I was the customer from hell at Target.

I like Target. I like it that you can find just about anything you need there. I usually look for a deal, or a good price on things, but when I just need something, I just go buy it at Target. I also like their ad campaign, it’s a little camp but very colorful and always has cool products featured.

So today I went in for hair color stuff. I found it, but then I also found a display containing packages of two together, and it costs a lot less. It says Buy Two for Less!

Yes! Yes! I am buying two! I always buy at least two so I don’t have to go shopping that often; holdover from my days of buying six months worth when I was living in Kuwait and Qatar. It doesn’t go bad, and you have it when you need it.

None of the cellophaned two-packs have the color I need, so I take the ones I need and the two pack to the cashier, and I explain I want the special “Buy Two and Save” price, and she says “Whoa! That’s beyond me!” and sends me to the customer service counter.

At the customer service counter they explain to me that this is a special deal to encourage customers to buy more than one; they buy two and get a special deal. I agree with them, and isn’t this great, I want to buy two! Well no, they explain, Target pays a different price for the package than for the singles, so they can’t sell the singles two for the same price as the two bundled together.

Wait. These are the exact same product. EXACT. Except that these two wrapped in cellophane are 2 for $11.99, and the two exact same product I want to buy are priced at $7.99 EACH. So I am supposed to pay $5 MORE to buy two single ones? Something is not right with this picture. I ask to see a supervisor.

I am quiet and mannerly. I have a secret weapon – it is called pleasant persistence. They keep explaining to me that I can’t buy what I want at the special price and I just smile at them and politely explain how it doesn’t make sense. They are telling me in their explanations to “PLEASE GO AWAY!” and I am smiling and politely telling them in my own way that I am not going anywhere, and I want my product at the two-for price.

Finally, the supervisor says to sell it to me at the two-for price. As she is ringing it up, the customer service rep says “this happens all the time, not with hair products but with all kinds of products when we have the bundle price and the single price.” I suggest she mentions it to management, and that it costs a lot in time and in customer frustration and customer service frustration, and she says “it wouldn’t help.”

I still like Target. I imagine there are a lot of customers who give up and walk away. Not me. It doesn’t make sense to me to pay $5 more for something that they WANT you to buy two of . . .

June 25, 2012 - Posted by | Cultural, Customer Service, Financial Issues, Living Conditions, Marketing, Pensacola, Shopping, Values, Work Related Issues | ,

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