Here There and Everywhere

Expat wanderer

5 Stars for Bonnie, at Pensacola’s Fish House

It’s another rainy, stormy day in Pensacola, and we decide we want to have comfort food for lunch. That narrows our selection down to three places – Tudo’s, 5 Sisters, and The Fish House. We decide this is a good day for The Fish House – maybe we can get in without a wait, with all the people heading out to Pensacola Beach.

We have to wait in the car, once we get there, because the rain is coming down in buckets, and the wind is blowing it sideways.

Our windshield looking at the Fish House:

Once it abates a little, AdventureMan gets his umbrella, runs around to my side of the car, and covers us both as best we can as we run up the steps and inside the restaurant.

Things can change in a heartbeat, we think, watching out the window next to the table where we are seated. Today is the Blue Angel’s Day at Pensacola Beach, but with all this thunder and lightning and we can’t imagine how this can work.

“There is always a bubble over the beach,” Bonnie, who has a sweet smiling face, informs us. Even when it is raining in Pensacola, most of the time it is fine out at the beach.”

That’s a comfort, because the rain is really coming down.

We order, and when our order comes, AdventureMan’s pizza is covered with cheese. That is a good thing, if you are a normal American, but not such a good thing if you are us. We’ve eaten pizza for so long overseas that we aren’t used to the gooey layers of cheese covering most American pizzas. AdventureMan scrapes it off, and eats the pesto and tomato topping underneath. (My Grits a Ya Ya are divine.)

Bonnie is dismayed.

“Can I take it back and have it done the way you like it?” she asks.

“No, no” we assure her, it’s our fault, our idea of pizza is different and we just forgot that momentarily, we are fine.

She couldn’t let it go. She felt so badly seeing all his piles of melted cheese.

“Let me buy you dessert,” she tried.

“No, No, Bonnie, this isn’t your fault or the Fish House fault; it’s our fault for not remembering that pizzas here come with more cheese. It’s not you’re problem, we are happy with this nice table and a great waitress. We don’t fault anyone for this.”

She brought the bill. As we handed the payment to her, she handed us a small take-away box.

“I want you to have this,” she insisted. We opened it when we got to the car. It was a piece of their special blueberry cheesecake, garnished with a flower.

You know me. I complain about bad customer service. It’s only fair that when we get superb customer service that we tell you about that, too. Bonnie was superb. She has mastered the art of customer service. She is a reason people come back to The Fish House. 🙂

July 14, 2012 - Posted by | Cultural, Customer Service, Eating Out, Food, Living Conditions, Pensacola, Restaurant, Weather | , , , ,

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