Here There and Everywhere

Expat wanderer

One Kings Lane: Excellent Customer Service

They didn’t even answer the phone. When I called Customer Service to tell them that of the 12 drinking glasses they had sent me, 11 arrived perfectly, one arrived in smithereens, smashed, crushed. I can’t imagine how 11 could be flawless and one could be so badly damaged.

They told me to leave a message, so I did. As I was holding the paperwork in my hand, I was able to give them my order number and what had happened. I told them I didn’t want to return the glasses I received – I totally love them – but would they send me a replacement for the one that arrived in smithereens?

They didn’t call me back. I barely noticed, I was having a busy day, only around six did I think of it and had second thoughts about dealing with them again.

Then early yesterday morning I found their e-mail, sent shortly after I had called, telling me they had no replacements, but they would credit my account for the entire amount and I could give them to charity or use them as I wished.

I was blown away. Who does that?

It’s not like I need more e-mail, but every e-mail they send me has something lovely. These are the glasses I bought:

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No, no, they are not glamorous, but they are perfect for everyday use. They are made of recycled glass, they have wide bottoms and they have little raised fleur-de-lis on them.

Why is this important? I have a cousin; when he was a boy he would talk enthusiastically and knock over his drinking glass. It got to be a family joke. But you can prevent these things. If you have children and want them to learn how to dine with adults, you choose items that will help them succeed – wide bottom glasses, for example, that are not easily tipped over, with details on the outside that will help little hands grasp the slippery outsides without slipping. It’s not that hard, you just have to give it a little thought.

It isn’t that hard to give children tools they need to grow strong and capable, and confident. You give them concepts, you give them knowledge, you give them practice. You also give them a sport, something that will teach them how their body moves and how to bring it under their own control, so that when they reach their teen-aged years, they will move with grace and have learned self-restraint. 🙂

One King’s Lane is also where I found the fabulous bathtub I showed you. I still yearn for this tub!

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And today, oh my sweet heaven, I found a pair of bookshelves I can barely restrain myself from ordering. They are beautiful, and unlike anything I would find in Pensacola, and oh! They hold books!

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March 15, 2014 - Posted by | Arts & Handicrafts, Beauty, Family Issues, Generational, Home Improvements, Marketing, Shopping

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