Bureaucracy With a Heart
Did I tell you we’ve been stationed with two embassies, and at the second, I worked as a Foreign Service Officer? I know how busy and how harried the diplomats are, and I know how beleaguered the consular offices are with requests for visas and tourists who have lost their passports. They see it every day.
I lost my passport. My bad. Totally on me. I can’t expect anyone to feel obligated to help me out, but fortunately, there are mechanisms in place to expedite. You have to pay extra, but it’s worth it when you have a trip booked.
I told you about our run to New Orleans to submit paperwork and my delight to learn I would have a new passport soon.
I told you about the phone call telling me they needed a RECENT photo, not the same one that was on my last (never used, bright shiny new never used) passport.
I’ve been on edge all day. I’m away this weekend on a religious retreat, and I wasn’t feeling very religious. I was feeling nervous. I wonder if my passport reached New Orleans, or did it fall somewhere between the cracks? I wonder if Fridays are even work days at the passport center? What if it doesn’t get there and I don’t even know?
A short time ago, I got a phone call, from the same bureaucrat who called me about the photo. She was just calling to tell me that the passport is ready and will go out expedited this afternoon. She knew I would be concerned, and just wanted me not to worry.
I almost cried in gratitude. Who thinks of compassion when dealing with a bureaucracy? It was pure grace.
In the lifetime of our nation, we have elected some real doozies in high public office. Presidents, Senators, Representatives, Governors – some real characters. I don’t worry too much when lunatics run for high office, I thank God we have a solid bureaucracy, rarely corrupted; a bureaucracy that keeps plugging along when things get crazy. And thank God for this one particular officer who had a heart to reassure me that my passport is on the way. God bless her mightily.